Please be kind to our staff - verbal abuse isn't ever the answer.

I regret the need to even have to ask this because 99.99% of our customers have shown genuine understanding about the current situation and treated the team kindly in this time of high tension.  I thank you for that, it is valued.

However, sadly, there is a minority who believe verbal abuse & shouting is the correct way to communicate with the team.  I have given them my authority to request the customer to refrain from such behaviour, if they will not I have instructed my team to cancel their order immediately and process a refund.   It is my sincere hope that this will not be necessary whatsoever.   If anyone wishes to contact me directly my email is:

Thank you for your patience and understanding during these times. 


Heather Claridge - Managing Director

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