I regret the need to even have to ask this because 99.99% of our customers have shown genuine understanding about the current situation and treated the team kindly in this time of high tension. I thank you for that, it is valued.
However, sadly, there is a minority who believe verbal abuse & shouting is the correct way to communicate with the team. I have given them my authority to request the customer to refrain from such behaviour, if they will not I have instructed my team to cancel their order immediately and process a refund. It is my sincere hope that this will not be necessary whatsoever. If anyone wishes to contact me directly my email is: email@example.com.
Thank you for your patience and understanding during these times.
Heather Claridge - Managing Director